FREE for SOM Members (please log in on the SOM website first).
This webinar is designed for OH Professionals who wish to support their teams and clients to avoid formal grievances, and instead to resolve disputes informally and collaboratively. We will explore common pitfalls and effective approaches, all of which are grounded in real life cases facilitated by Owen Bubbers-Jones, a workplace mediator with extensive experience of resolving conflicts in numerous NHS Trusts as well as the private sector. Participants of this webinar will gain an understanding of: • Top reasons for why OH related grievances occur • How to explain the benefits of informal approaches in conflict resolution • How to use constructive communication tools more effectively • How to best engage people in conflict in order to allow for collaborative solutions • Best practice response strategies to criticism or attack.
Owen Bubbers-Jones is a highly experienced workplace mediator, trainer and consultant, having worked extensively with NHS Trusts, universities, British government departments and FTSE100 financial services organisations, amongst other sectors. Previously, he was the Acting Managing Director of The TCM Group, one of the UK’s leading conflict management consultancies. Owen has facilitated 40+ two-party and multi-party mediations to date, with responsibility for the full training life-cycle i.e. design, delivery and aftercare of bespoke, on-site training programs including mediation, leadership development, negotiation and managing difficult conversations. Owen’s strategic consultancy experience includes supporting organisations to develop and implement comprehensive mediation systems; conflict management audits and conflict mapping exercises, all with the goal of strengthening employee engagement and organisational cohesion.
FREE for SOM Members (please log in on the SOM website). You will then be sent a link to register on the Adobe Connect Webinar platform.
This event is worth 1 CPD Hour.
|Event Fee||£ 20.00|