FREE Webinar
In this talk, Dr Muzaffer Kaser will discuss the establishment and outcomes of the Staff Mental Health Service (SMHS) in Cambridgeshire, UK, which was set up to address the growing mental health needs of healthcare workers, particularly exacerbated by the COVID-19 pandemic.
The SMHS provides rapid access to multidisciplinary mental health care for over 25,000 healthcare workers. The service has been locally funded and offers secondary level mental health care, including psychiatry, psychology, mental health nursing, and occupational health nursing.
Rapid access has been at the heart of service. Two key performance indicators were contacting patients within 3 days of referral (met 99% of the time) and offering an initial assessment within 2 weeks (met 92% of the time). In patient feedback, 85% said they were able to access help from SMHS quickly. The service incorporates a research component to measure outcomes and effectiveness.
External funding has supported a Health Economics Evaluation study, aiming to provide evidence of the service's cost-effectiveness and benefits related to presenteeism and retention.
The SMHS has served a significant percentage of NHS staff in Cambridgeshire, and patient referrals mainly consist of those with complex needs. The service utilizes digital elements, including remote consultations, to accommodate the wide geographical area and ensure accessibility. The SMHS has demonstrated significant improvements in mental health measures, receiving overwhelmingly positive patient feedback. It is considered an exemplary model to support the mental health needs of NHS staff during a time when an available and efficient workforce is crucial.
NHS Employers Case Study on SMHS resource:
https://www.nhsemployers.org/case-studies/providing-rapid-access-mental-health-services-nhs-staff”
Bio:
Dr Muzaffer Kaser is a consultant psychiatrist at Cambridgeshire and Peterborough NHS Foundation Trust and a visiting researcher at the Department of Psychiatry, University of Cambridge. He has been the lead consultant for the establishment of the Staff Mental Health Service, a bespoke mental health clinic for NHS staff in Cambridgeshire that serves over 25,000 healthcare workers. The Staff Mental Health Service (SMHS) provides rapid access to assessments and treatments from a multidisciplinary mental health team. Dr Kaser works closely with occupational health departments. In collaboration with University of East Anglia, they are currently running a health economics evaluation study of the Staff Mental Health Service, investigating the cost-effectiveness of the model.
Dr Kaser trained in psychiatry in Istanbul and in Cambridge. He specialises in general adult psychiatry and liaison psychiatry. He did an MPhil in Translational Medicine and a PhD at the University of Cambridge where he also has worked as NIHR clinical lecturer. His research has focused on the mechanisms and treatments of neurocognitive problems associated with psychiatric conditions. Dr Kaser is a by-fellow of Emmanuel College, Cambridge. He is a member of the Wellbeing Committee at the Royal College of Psychiatrists.
Chair: Professor Gail Kinman
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